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Tag:

customer care

Get to know our Care Team in Melbourne

Written on 15 April, 2021 by Rachelle Henderson

80% of all Melbourne IT Customer Care calls are now answered in Australia! Welcome to our April business transformation update. We are delighted to announce convenience and security updates to the Console as well as some great updates to our Customer Care team. A key part of our transformation program is moving customer support onshore. At the end of March, we reached a... Read more
Categories: News, Transformation | Tags: 5g net, brand, Business, console, customer care, customer support, melbourne, MFA, multi-factor authentication, online business, small business, team
Get to know our care team in Sydney

Written on 10 March, 2021 by Rachelle Henderson

With a locally based and managed team we can ensure you get the best support in times of need If you recall our update in February 2021, we let you know we started to bring our Care team home to Australia.  We wanted to provide an update on how we are transforming the Customer Care team to support you as our business grows. With a locally based and managed... Read more
Categories: Transformation | Tags: 5G networks, brand, Business, customer care, customer service, customer support, online business, small business